Our hearts go out to those affected by the COVID-19 pandemic. We have been — and stand ready to continue — supporting our clients, distribution partners and communities. We have put together several helpful resources to keep you informed and better assist you in this unprecedented time.

Partnering with our agents and brokers

Support and resources for clients

  • Payment understanding

    We’ve temporarily suspended policy cancellations for commercial clients who cannot pay their premiums on time due to events related to the pandemic. Likewise, for our personal lines customers, we’ve instituted flexible premium payment options.

  • Exposure adjustments

    We’re proud to take a lead role insuring nearly 100 businesses who have quickly retooled their operations to assist in pandemic response efforts. We are also instituting automatic premium reductions to help our small business clients when they need it the most.

  • Remote & virtual services

    We quickly instituted virtual claims adjusting and risk inspections to facilitate the critical insurance protection clients require while being mindful of safety and social distancing requirements.

  • Risk management resources

    Several resources for managing risks in this environment are also available – from cyber risks while working from home to guidance on safely shutting down construction projects and managing vacant properties and vacation homes.

  • Use our client resources >

Claims
We continue to employ our capabilities to manage regular and COVID-19 claims.
24/7 claims team
Our claims team is fully staffed and dedicated representatives are available 24/7 to handle incoming calls and customer inquiries. The average time to speak with a Chubb representative is 7 seconds.

Virtual claims
Claim adjusters are doing business virtually and have conducted hundreds of virtual inspections.

Supporting our communities

  • Early intervention

    Our commitment to fighting COVID-19 spans the globe and began at the earliest days of the outbreak. In January, Chubb committed pro-bono clinical trial insurance coverage to support Chinese firms developing a vaccine.

  • $10 million donated

    We pledged $10 million to pandemic relief efforts around the world.

  • Small business & first responder support

    We’ve committed to purchase $1 million in gift cards from our small business clients, which will be donated to healthcare workers and other first responders on the front lines of the pandemic in the communities they serve.

  • Masks for New York City & Toronto

    Chubb has donated nearly 100,000 masks to support healthcare workers in New York City and Toronto.

  • See our community support in the United States >

  • See our support around the world >

Stability for our employees

  • No COVID-19 layoffs

    Our colleagues can serve clients, agents and brokers assured in the knowledge that Chubb will not conduct any layoffs while in the midst of the pandemic.

  • Resources for our well-being

    We have introduced a series of resources and learning sessions with behavioral health experts to support employees’ well-being during this time.

  • Read the no-layoff pledge >

Additional resources

Notices/policy changes
During these uncertain times, we will be looking for ways to accommodate our insureds in alignment with guidance provided by state regulato
Frequently asked questions
Get answers to some of the most common questions related to coronavirus.